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FAQs

How long will it take for my order to arrive?
We think about skincare differently. Our approach is grounded in a belief that skincare is an essential aspect of our health, and products should be made in consideration of their impact both above and below the surface. We grow many of our ingredients and source others only from the most diligent, sustainable and ethical of partners. Our skincare is made to be both sensitive and effective, and is free from harmful chemicals and irritants. We have banned more than 1,300 ingredients commonly used in skincare in the US.
 
How long will it take for my order to arrive?
Once you place your order, our team will have it packed and shipped out within 2 business days. For U.S. deliveries, anticipate delivery within 4 business days. 

For international orders, please allow 7 — 10 days for your order to arrives.

I got my order confirmation email, but it still hasn't shipped.
Our team works hard to try and ship all orders within 24 hours but please allow up to 2 business days for your order to depart our facility.
 
Are your products formulated for all skin types?
Our products are developed to be equally sensitive and effective, The high quality, all-organic ingredients we use in our products are selected for their ability to balance all skin types — by regulating your skin's sebum. Your sebum is what regulates your skin's natural oil production, so an overactive sebum leads to oily and acne-prone skin. An under active sebum results in dry and irritated skin. When we bring that into balance while organically cleanser, exfoliating and fortifying skin, it thrives.
Please ensure you take the time to read the ingredient lists to ensure you don't have a specific allergy to any ingredients.
 
What if I have sensitive skin or Rosacea? 
We developed TYM to be sensitive to all skin types, including skin that may endure rosacea, dermatitis or other chronic skin conditions –– but we recommend you consult your doctor or skincare professional if you have any specific concerns.
 
Are your products pregnancy safe?
All of our skincare is safe for use throughout pregnancy and breastfeeding.
 
How do I incorporate TYM into my skincare regime?
TYM products are designed to be versatile and essential and pillars of your daily skin ritual. Use the Absolute Eye Serum each night , apply the Ritual Serum morning and night, and use our 2-IN-1 Sea Scrub Mask 1 — 3 times per week. We recommend keeping the mask in the fridge and applying cold, but it's not essential.
 
Where are your products made?
All of our products are manufactured in Canada, by our all-organic factory partner. Many of the ingredients used are grown on the land right by our factory — and all other botanicals are sourced from verified sustainable and ethical partners around the world.
 
Are your products vegan and cruel-free?
Our products are and will always be vegan & cruelty-free. We are certifies We are vegan and  except for a small amount of ethical honey used in our Bioactive Face Masque. We source this honey from a supplier that harvests honey to help bee colonies populate and thrive.
 
Is TYM products unisex?
We prefer to say non-binary, but of course all TYM products are designed to be non-binary. Perfect to share with partners or friends, or to keep all to yourself.
 
What is the shelf life of TYM products?
We recommend you store your TYM products in a cool, dry place where it is unlikely to experience direct sunlight. Since we use organic ingredients and avoid synthetic preservatives, we advise that you use your product within 12 months of receiving.
 
Do you offer free samples?
At this time, we unfortunately do not have samples available. We are a small company and will announce the introduction of samples as we grow. Please sign up for our newsletter to stay informed.
 
What is your return policy?
Skin takes up to two weeks to adapt to any change in product, so please allow this time to begin seeing the effects of TYM. To ensure the safety of our team during covid-19, unfortunately we are not accepting any returns at this time.
 
Why do you offer a subscription?
We offer a subscription to make your skincare ritual seamless. Constantly changing products or suspending use while you wait for a new bottle can alter your skin’s response, so we offer a discounted subscription for those that love TYM and want to ensure they always have elevated skincare at the ready.
A fresh bottle of TYM will arrive every  4, 8 or 12 weeks to your door. Just select the frequency you prefer.
 
What is the commitment to subscribe to TYM?
There is no commitment to our subscription, As this is a slightly discounted option, we ask that you commit to a minimum of 3 deliveries when you subscribe.
If you are traveling or need to change the address or date of your subscription delivery, just email us help@tymbotanicals.com
 
Have a question you don’t see answered above? Please reach out to our team and we will get back to you as soon as possible — help@tymbotanicals.com.