WHAT IS THE SHELF LIFE / EXPIRATION OF YOUR PRODUCTS?
We use three special preservatives all derived from natural ingredients and advise our customers to use within 6 months of opening for highest quality. Unopened products, that are not exposed to heat and high temperatures have a shelf life of approximately 18 months (although we have some batch samples that are still fresh and viable long past the 1 year mark.) We recommend storing our products in a cool, dry setting under 75 degrees F/ 24 degrees C to preserve their quality.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
How can I find out more information about a product?You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by contacting firstname.lastname@example.org
WHAT SKIN TYPES ARE TYM PRODUCTS GREAT FOR?
Our products are appropriate for all skin types! They are all vegan & cruelty-free. Please be sure to always know what ingredients you may be allergic to before using our products. Always do a small patch skin test to see if you may have any reactions to our ingredients. Never use products in the eye area, internally, or on open wounds or irritated skin.
DO YOU TEST ON ANIMALS?
All TYM Botanicals products are 100% vegan & cruelty-free. We never test on animals and do not support or believe in testing on animals. We only test on each other :)
DO YOU USE PRESERVATIVES?
Most of our products are preservative free and 100% organic. No formaldehyde, silicone, parabens, gluten (except where noted in the description) or BPA plastic is used at French Girl. If we sell an item that has a water-based component (such as room sprays) we must use a gentle eco-preservative to retard the development of mold & bacteria. Please get in touch if you have questions about the preservatives we use.
ARE YOUR PRODUCTS SAFE TO USE WHILE PREGNANT OR NURSING?
We love botanical ingredients, but we recommend that you consult a health care practitioner if you have any concerns about whether our products may be right for you. We offer our products as cosmetics only.
ARE YOUR PRODUCTS SOY, GLUTEN AND NUT-FREE?
Yes, all TYM Botanicals products are 100% soy, gluten and nut-free.
ARE YOUR PRODUCTS GMO FREE?
Yes, all of our products are GMO-free. We exclusively source our ingredients from companies that provide us with non-gmo products.
WHERE DO YOU SOURCE YOUR MATERIALS FROM?
TYM Botanicals is committed to supporting companies that operate with sustainable and fair-trade practices . Those we source from range from small independent farms to larger cooperatives that obtain their ingredients from organic and/or wildcrafted sources.
DO YOU OFFER SAMPLES?
Yes we do offer one free sample with each order!
THE PRODUCT I'M INTERESTED IN IS OUT OF STOCK, CAN YOU NOTIFY ME WHEN IT'S AVAILABLE?
Select the tab on the product page titled "email when available" then enter your email address to be notified when the item is back in stock!
MY JOB REQUIRES ME TO WEAR A MASK ALL DAY. CAN YOU OFFER ME TIPS ON TAKING CARE OF MY SKIN?
○ Avoid wearing makeup.
○ Cleanse your face before and after putting on your mask.
○ Use a facial mist or toner throughout the day.
○ Apply a skin barrier with oils and creams rich in fatty acids.
○ Avoid products with harsh chemicals.
○ Always keep your skin moisturized with a barrier cream after cleansing and toning.
WHERE DOES TYM SHIP?
TYM Botanicals currently ships to the 50 states and surrounding territories and now Canada. You may experience longer delivery times when shipping to Canada, Hawaii, Alaska, and other remote areas. We are working on bringing TYM Botanicals all over the world.
WHAT ARE YOUR DELIVERY OPTIONS?
All orders ship with USPS.
Please Note: Orders take 1-3 business days to process. The delivery window you select will begin once your order has been processed.
- USPS First Class & Priority
HOW CAN I TRACK MY ORDER?
As soon as your order ships you will receive an email confirmation with your USPS tracking number.
MY TRACKING SHOWS MY PACKAGE HAS BEEN DELIVERED, WHERE IS IT?
With the USPS tracking number provided please contact your local Post Office for any further delivery details. If you still have not received your order please contact us at email@example.com and we will do our best to help you resolve the matter.
WHAT IS YOUR RETURN POLICY?
Due to the nature of our products we cannot accept returns or exchanges. If you have any questions or concerns about your order please contact us at firstname.lastname@example.org.
We only replace defective or damaged product. Please contact us at email@example.com where we are happy to assist you.
DO YOU OFFER FREEBIES, DISCOUNTS OR SAMPLES?
Our products are all small hand batch made, where we can keep the prices affordable for accessibility, unfortunately we do not have a surplus of product to give away for free, and we limit the nature of our donations to non-profit organization serving the communities that TYM supports, which you can check out here! But if you do have a suggestion for an organization, we would love to hear how we can help!
HOW DO I SIGN UP FOR TYM REWARDS?
Reward program coming soon. Stay tuned!
CAN I SELL TYM BOTANICALS PRODUCTS ON MY OWN SITE?
By purchasing our products, you agree not to resell or distribute TYM Botanicals products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not intended for personal use.
I DON'T SEE MY QUESTION HERE...
Have a different question? Please contact us at firstname.lastname@example.org where we are happy to assist you!